Terms and Conditions

1. Seller and contact details

The service is supplied by Celoria Recruitment Solutions, a business registered in the Netherlands under Chamber of Commerce (KVK) number 99363623, VAT identification number NL005382220B50.

Career Services contact: careerservices@celoriarecruitment.com
Website: https://celoriarecruitment.com/

In these Terms, “Celoria”, “we” and “our” mean the service provider; “you” means the customer. Questions about the service, contractual notices and complaints can be sent to the Career Services email above.

2. Who may purchase and what these Terms cover

The standard International Career Package is intended for individuals aged 18 or over and may be offered internationally where the checkout supports the customer's country. The standard package is prepared in English. Country-specific mandatory consumer rights continue to apply where relevant.

These Terms apply only to the separately purchased Career Services product described in the accepted order. They do not replace the terms governing any separate recruitment-agency relationship, employment contract or employer service.

Recruitment is separate and does not require payment. Buying a career package does not enrol you in recruitment, give you priority for vacancies, result in your CV being sent to an employer or entitle you to placement. You may apply for recruitment opportunities without purchasing this product.

3. What the International Career Package includes

The service prepares personalised career and job-search documents using the professional information you provide. The standard package has five personalised areas: CV, cover letter, LinkedIn positioning, employer/recruiter outreach and interview preparation.

The standard final package contains exactly ten files:

1. Professional_CV.pdf
2. Professional_CV_Editable.docx
3. Personalized_Cover_Letter.pdf
4. Personalized_Cover_Letter_Editable.docx
5. LinkedIn_Package.pdf
6. Employer_and_Recruiter_Outreach_Pack.pdf
7. Personalized_Interview_Preparation.pdf
8. Copy_and_Paste.txt
9. START_HERE_Your_Career_Package.pdf
10. Career_Action_Guide.pdf

The service includes human recruiter review and approval of the CV and professional positioning before final package completion. It does not include unlimited coaching, a live interview, direct access to your LinkedIn account, sending applications or messages on your behalf, verification of every employment claim, certified translations, immigration or legal advice, or other work not expressly included in the accepted offer.

4. No guarantee of employment or other outcomes

You are purchasing document preparation and job-search support materials, not a job or an employer introduction. We do not guarantee employment, interviews, employer responses, salary increases, sponsorship, visas, work permits, qualification recognition, a particular applicant-tracking-system score, or any other hiring result. Employers and public authorities make their own decisions.

This limitation does not reduce our responsibility to prepare the agreed documents with reasonable care or your rights if we supply defective or incomplete work.

5. Price and ordering

The advertised one-time price of the standard International Career Package is €25 total, including any applicable VAT. It is not a subscription, and there are no automatic renewals. The total amount payable and any material conditions are displayed before you make a binding purchase.

The exact package, total price, applicable terms and order details accepted at checkout form the order-specific agreement. We will not add an undisclosed fee or charge for additional work without your express agreement. Your bank or currency provider may apply its own conversion charges.

You must have an opportunity to check and correct your details before payment. The final purchase action will clearly state that placing the order creates a payment obligation. Optional marketing and recruitment-registration choices are separate from purchasing.

6. Payment and contract confirmation

Payments are taken through Stripe, our payment provider. The authoritative payment record determines whether payment has been received. Please do not send us payment-card details or bank passwords by email.

We provide an order-acceptance confirmation describing the accepted package, amount, applicable terms and relevant delivery and withdrawal information. A successful payment-page return or a submitted questionnaire alone does not establish that your package has been delivered.

If we cannot accept an order after payment, we will explain the issue and return any amount due in accordance with applicable law. Duplicate or disputed payments are investigated against actual Stripe transaction records rather than assumed to be additional orders.

7. Information you provide and clarifications

Please provide accurate information about your work history, skills, qualifications, languages and intended career direction. An existing CV is optional when your questionnaire provides sufficient information. Do not submit false credentials, another person's confidential material or unnecessary sensitive personal information.

During preparation, we may exchange messages with you more than once to clarify missing information, resolve inconsistencies or verify the intended professional positioning. These preparation-stage exchanges do not count as the one post-delivery refinement. We will not invent qualifications or employment history to fill an important gap.

You remain responsible for the accuracy of facts you supply and should check your documents before using them. We remain responsible for errors introduced through our own work. Where essential information is incomplete, we will explain what is missing and how that affects delivery.

8. Production, technology and human review

Celoria may use software and AI-assisted drafting tools to organise, interpret, edit or check career-document content. A recruiter reviews the CV and professional positioning as required by the service process. AI assistance does not replace our responsibility for the agreed service, and the paid package does not make employment decisions.

Our work is based on the evidence and career direction reasonably supported by the information supplied for the accepted order. A substantially different career direction or extensive new material may require a separate agreement; we will explain any price before carrying out additional paid work.

9. Delivery and digital access

Once payment is confirmed, the Career Services application becomes available so you can begin your intake immediately. Our standard delivery target is within 48 consecutive hours after Stripe confirms receipt of payment. This means 48 consecutive elapsed hours, including weekends and public holidays, not two business days. It assumes that you submit the required accurate information promptly, respond to any material clarifications and that Celoria is legally permitted to begin production during any applicable withdrawal period.

Payment is the starting reference point for the 48-hour delivery target. If the necessary intake has not been completed, material clarifications are outstanding, or production cannot legally start yet, we will explain the delay and give you an updated delivery expectation. Where applicable, we do not start chargeable work during the statutory withdrawal period without the necessary express early-start request; accepting these Terms alone does not authorise an early start. Your statutory rights if delivery is delayed are preserved.

We deliver the final package by email to the verified order contact, either as a ZIP archive containing the files or through a private download link. Delivery occurs when all ten contracted files are made accessible to the correct customer and a delivery notice is sent. Merely producing files internally is not delivery.

You need internet access and suitable software to read PDFs, editable Word documents and text files. Download and keep your own copies; this service is not a permanent cloud-storage account. If a link expires or a file cannot be opened, contact careerservices@celoriarecruitment.com. A technical delivery failure does not extinguish an applicable remedy.

10. One included refinement and service completion

After the initial delivery, you may submit one consolidated refinement request within seven calendar days. A consolidated request means one round of reasonable, in-scope adjustments to the originally ordered materials. Please include all requested adjustments together so that affected files can remain consistent.

The seven-day period begins on the date of actual accessible delivery. A request received within this period remains timely even if we complete the refinement afterward. We may ask relevant follow-up questions about that same request without treating them as a new paid revision.

Contractual completion: If you do not submit a refinement request within seven calendar days of initial delivery, the included refinement period expires and the contracted service is complete. If you submit one valid, timely refinement request, the service is complete when we have carried out that request and made the revised materials accessible to you.

Unlimited successive refinements, a substantially new career direction or additional packages are not included. Any additional discretionary service requires a separate agreement. Our obligation to correct our own errors and your mandatory consumer rights are separate from this one included refinement.

11. Withdrawal, cancellation and refunds

14-day statutory withdrawal right

If you are a consumer entitled to a statutory withdrawal period under applicable distance-selling law, you normally have 14 days from conclusion of the service contract to withdraw without giving a reason. Applicable mandatory rules, exceptions and extensions govern the exact period.

You may give a clear withdrawal notice to careerservices@celoriarecruitment.com, use the online withdrawal function available through the applicable purchasing interface, or use the optional model form below. The online function must be available during the applicable statutory period where required by law. A withdrawal notice does not require you to provide a reason or wait for our approval. To meet the deadline, it is sufficient to send your unequivocal notice before the applicable period expires, even if we process it afterward. If you use the online withdrawal function, we will acknowledge receipt without undue delay on a durable medium such as email, including your submission’s content, date and time.

Starting work within the withdrawal period

We may start chargeable work before the ordinary withdrawal period expires only where the required express early-performance request and other legal conditions have been satisfied. This request must be separate from acceptance of these Terms and must not be preselected. If you withdraw after lawfully requesting an early start but before the service is fully performed, a proportionate amount for work properly supplied may be payable only where permitted by applicable law.

Fully performed services

Under applicable law, the normal withdrawal right may cease once a service has been fully performed, provided the consumer has first given the legally required express request or consent and acknowledged that full performance can end that right, and all other legal conditions have been met. Delivery of an email, ZIP file or link alone does not automatically establish loss of the withdrawal right.

Our contractual completion rule in Section 10 identifies when the included document-preparation and refinement obligations are finished. It does not, by itself, waive or shorten a statutory withdrawal right.

Refunds and cancellation after completion

Once the contracted service is completed, Celoria does not offer an additional discretionary refund simply because the customer changes their mind. This policy applies only to the extent allowed by law. We will still honour any remaining statutory withdrawal right and any mandatory remedy for non-delivery, defective work or other non-performance.

Where a refund is legally due, it will be calculated according to the applicable rules and processed without undue delay, generally no later than 14 days after a valid withdrawal notice where that statutory deadline applies. We do not impose an automatic forfeiture, an undisclosed cancellation fee or a blanket “no refunds after download” condition.

How refunds are paid

Where a refund is legally due following a valid statutory withdrawal, we will normally reimburse the amount due through Stripe to the original payment method, unless you expressly agree to another permitted method. We will not charge an extra fee for receiving a statutory refund. Where the law allows a proportionate charge for services already properly supplied at your express early-start request, we will explain that charge and the calculation of the remaining refund.

Unfulfilled orders and payment errors

If we cannot accept or fulfil a paid order, we will explain the situation and return the amount legally due for services not supplied. Duplicate payments, incorrect charges and payment-processing errors will be investigated using the relevant Stripe transaction information and corrected as appropriate. You can contact careerservices@celoriarecruitment.com for assistance. These procedures do not restrict your rights if the service is incomplete, defective or otherwise does not match the contract.

12. Quality, corrections and legal remedies

We aim to supply accurate, readable, complete and internally consistent documents reflecting your supplied professional information. Please report missing files, wrong information introduced by us, corrupt files, incorrect formatting, wrong-customer content or inconsistencies across supplied versions.

Our service process provides a separate route for reporting verified Celoria production errors within 30 calendar days after delivery. This is an operational reporting route, not a statutory deadline that extinguishes your rights. Correcting our own errors does not use up your one discretionary refinement and is not treated as an additional paid service.

We will provide any correction, repeat performance, price reduction, termination, refund or other remedy required under applicable consumer law. Nothing in these Terms limits rights that cannot lawfully be limited.

13. Ownership and permitted use

You retain your rights in your original CV, documents and career information. You may use, edit, print, copy and share the final personalised materials for your own career and job-search purposes, including supplying them to employers and recruiters.

Celoria retains any rights it lawfully holds in its pre-existing templates, software, internal methods and general guides. You may not resell an underlying template library or represent Celoria's branded service as your own commercial product. We do not claim exclusive rights over your career facts, and we do not promise that AI-assisted text is unique or independently copyright-protected.

14. Fair use

Do not use this service to create forged qualifications, misleading employment claims, impersonations, fraudulent applications, malicious files or unlawful content. We may refuse to include inaccurate or illegal claims. Any suspension or cancellation for a genuine legal, security or contractual reason will be proportionate and will not remove mandatory refund or other legal rights.

15. Responsibility and limits

Celoria is responsible for carrying out the agreed service with the care required by law. We do not control the independent decisions of employers, recruiters, online platforms or public authorities. If circumstances outside reasonable control cause a material delay, we will inform you and take reasonable steps to limit its impact.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded, including liability for fraud or intentional misconduct and rights relating to defective service or personal data protection.

16. Privacy, communications and support

We use personal information for the purposes described in our Privacy Policy. The Cookies Policy explains the website's use of cookies and similar technologies. Purchasing this product does not automatically register you for recruitment or subscribe you to marketing.

For questions about your order, a refinement, a correction, withdrawal, a payment issue or a complaint, contact careerservices@celoriarecruitment.com. Include your order reference when available, but do not send payment-card numbers or account passwords.

17. Applicable law, disputes and changes

Dutch law applies to these Terms without depriving consumers of mandatory protection under any other law that applies to them. Nothing here restricts a consumer's mandatory right to bring proceedings before a competent court or seek help from a relevant consumer authority.

If a dispute arises, please contact us so that we can investigate and seek a fair resolution. You are not required to surrender any statutory rights to submit a complaint.

Changes to these Terms apply to future orders, not retroactively to an accepted order unless a lawful agreement or mandatory legal requirement provides otherwise. We retain the version applicable to an accepted purchase and provide contractual information in a format the customer can keep.

18. Model withdrawal form (optional)

You may use this form to notify us of a withdrawal where the legal right applies. Using this form is optional; a clear email or the online withdrawal function is also acceptable.

To: careerservices@celoriarecruitment.com

I hereby give notice that I withdraw from my contract for the International Career Package.

• Order reference (if known): ______________________________
• Order/contract date: ___________________________________
• Name of customer: ___________________________________
• Email used for the order: ______________________________
• Date of this notice: __________________________________
• Customer postal address: _______________________________
• Signature (only if sent on paper): ______________________

We may request only the additional information reasonably necessary to identify and process the correct order. This form does not replace the required online withdrawal function.